FAQ

1. Where is my order?

Answer:
You can track your order using the tracking link sent to your email. If you haven’t received one, please contact our support team with your order number.

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2. How long does shipping take?

Answer:
Shipping usually takes 3–7 business days, depending on your location and the shipping method selected at checkout.

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3. Do you ship internationally?

Answer:
Yes, we do! International shipping times and rates vary depending on the destination. Additional customs fees may apply.

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4. Can I change or cancel my order?

Answer:
You can change or cancel your order within 1 hour after placing it. Please contact us as soon as possible with your order number.

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5. What is your return policy?

Answer:
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Visit our Returns page for more details.

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6. How do I create an account or log in?

Answer:
Click on the "Account" icon at the top right of our website. From there, you can sign up or log in using your email and password. You can also log in with Google or Facebook for convenience.

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7. What payment methods do you accept?

Answer:
We accept Visa, MasterCard, PayPal, Apple Pay, and other major payment providers. All transactions are secure.

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8. I received the wrong item. What should I do?

Answer:
We’re sorry for the mix-up! Please contact us with a photo of the item and your order number, and we’ll fix it right away.

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9. Is my personal information secure?

Answer:
Yes. We use industry-standard encryption and security measures to protect your data. Your privacy is very important to us.

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10. Do you offer discounts or promo codes?

Answer:
Yes! Sign up for our newsletter to receive exclusive discounts and be the first to know about upcoming sales and promotions.